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Bid Classification: 
Goods
Bid Type:  RFP
Bid Number:  RFP-664-22
Bid Name:  Jira Cloud Service Management Solution and Implementation Services
Bid Status:  Awarded
Bid Awarded Date:  Mon Apr 29, 2024 (EDT)
Published Date:  Tue Jan 24, 2023 3:05:00 PM (EST)
Bid Closing Date:  Wed Apr 12, 2023 1:00:00 PM (EDT)
Question Deadline:  Tue Mar 28, 2023 4:00:00 PM (EDT)
Duration in months:  60
Negotiation Type:  Refer to project document
Condition for Participation:  Refer to project document
Electronic Auctions:  Not Applicable
Language for Bid Submissions:  English unless specified in the bid document
Submission Type:  Online Submissions Only
Submission Address:  Online Submissions Only
Public Opening:  No
Description: 

The Region will ONLY accept ELECTRONIC BID SUBMISSIONS submitted through the Region’s Bids and Tenders website for this Request for Proposal. HARD COPY BID SUBMISSIONS WILL NOT BE ACCEPTED.

BRIEF DESCRIPTION OF WORK:   Jira Cloud Service Management Solution and Implementation Services.  

The Region is seeking experienced firms to provide the following:
(a) Acquire Jira Cloud based ITSM Solution and related add-on components
(b) Migrate the existing Jira Service Management projects, Jira Software projects, and related data from Jira Server into Jira Cloud
(c) Work with the Region’s IT service delivery teams across all departments to develop, document and design to-be business processes and workflows for efficient federated service delivery of information, data, and technology services for Regional staff
(d) Design and implement a Jira Cloud based Corporate ITSM Solution with integration of existing corporate systems including Azure AD, Azure API gateway, SharePoint Online, Microsoft Teams, Microsoft Power BI, and existing Technology Hardware and Software Asset Inventory applications
(e) Establish Solution operations and governance and DevOps process for continuous improvement to support the configuration changes and enhancement of services to meet evolving business needs
(f) Provide post go-live support, knowledge transfer and training for Region staff

MANDATORY REQUIREMENTS:   Failure of a proponent to demonstrate the following requirements shall result in their submission not being considered further:

1.  The proponent must be a current authorized silver, gold or platinum Atlassian Partner; and

2.  The proposed solution must integrate with Microsoft Azure AD for Single-Sign-On (SS).

For complete bid details, refer to the RFP documents.

The analyst on this proposal is Caterina Papa, CPPB, Senior Purchasing Analyst, Procurement Office  Tel: 1-877-464-9675 ext. 74484, Email: caterina.papa@york.ca.   Please state the document number when inquiring about this contract.  

Accommodations requests under AODA should be directed to York Region Procurement Office at 1-877-464-9675 EXT 71900 or email purchasing@york.ca.

Bid Document Access:  Bid document preview, bid opportunity, and award notices are available on the site free of charge. Suppliers are not required to register for a bid opportunity prior to previewing unsecured bid documents. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. To obtain an unsecured version of the bid document and/or to participate in this opportunity, an annual or a per bid fee must be paid (annual fee - $439.90, per bid fee - $132.04).
Trade Agreements:  Show Trade Agreements [+]
Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Canadian Free Trade Agreement (CFTA)
Categories:  Show Categories [+]
  • Information Technology
    • Services
    • GIS
    • Computer Hardware
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This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.

Awarded Summary

May 16, 2024

Re: Award of Contract No. RFP-664-22 - Jira Cloud Service Management Solution and Implementation Services

On behalf of the Council of The Regional Municipality of York, I wish to advise that the bid received from SelectStar Solutions Ltd. for Contract No. RFP-664-22 for Jira Cloud Service Management Solution and Implementation Services has been accepted in the amount of $1,775,713.13, excluding HST, for a contract term of five (5) years.

The Region would like to thank you for your bid and invites you to consult the Region’s Bids and Tender website at http://bids.york.ca for further bid opportunities.

Thank you,
Michelle Doiron, CPPB, NIGP-CPP
Senior Purchasing Analyst
Procurement Office


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